Good Mobile Messaging 5.0.5 Device Support


Good Mobile Messaging 5.0.5 continues to expand Good's device support to additional enterprise-class Windows Mobile 6.1 devices from a variety of hardware manufacturers, including:

  • AT&T Tilt / HTC 8925 (Windows Mobile 6.1)
  • Samsung Blackjack II i617 (Windows Mobile 6.1)
  • Sprint Treo 800w (Windows Mobile 6.1)
  • Verizon Samsung i760 (Windows Mobile 6.1)

The AT&T Tilt (Windows Mobile 6.1) and Samsung Blackjack II (Windows Mobile 6.1) are coming soon. Contact your AT&T sales representative for more information.

Good Mobile Messaging 5.0.5 also continues our worldwide device support for the MOTO Q8 and Q9, which are available for over 40 carrier-country combinations today. For complete details on device support by carrier, country, version, etc., please visit the "Supported Devices" section of the Good Monitoring Portal at www.good.com/gmp.

Good is committed to delivering the best mobile experience possible to users. To ensure that each supported device on your enterprise's network receives a compatible version of Good's client software, we want to alert you to the following special considerations for deploying Good Mobile Messaging 5.0.5:

Support for MOTO Q 9h running Wndows Mobile 6.0

The MOTO Q 9h (also known as AT&T MOTO Q Global) running Windows Mobile 6.0 is not supported with Good Mobile Messaging 5.0.5. However, the MOTO Q 9h running Windows Mobile 6.1 is supported with Good Mobile Messaging 5.0.5. Existing Good users on the MOTO Q 9h running Windows Mobile 6.0 will be automatically directed to stay on Good Mobile Messaging 5.0.4. New Good users on the MOTO Q 9h running Windows Mobile 6.0 will automatically be directed to download and install Good Mobile Messaging 5.0.4. When carriers launch the Windows Mobile 6.1 update, existing MOTO Q 9h and AT&T MOTO Q Global users can update their device operating system and re-install Good Mobile Messaging 5.0.5.

Support for Motorola / Symbol MC35 running Windows Mobile 5.0

The Motorola / Symbol MC35 running Windows Mobile 5.0 is not supported with Good Mobile Messaging 5.0.5, but will be supported with Good Mobile Messaging 6.0. Existing users with the Motorola / Symbol MC35 will automatically be directed to download Good Mobile Messaging 5.0.4.

End-of-Software Updates

The Good Mobile Messaging 5.0.5 client software does not support the following devices:

  • Cingular 8525
  • Cingular 8525 variant devices
  • MOTO Q (Windows Mobile 5)
  • Palm Treo 700wx (Windows Mobile 5)
  • Palm Treo 750 (Windows Mobile 5)

As a result, Good Mobile Messaging 5.0.4 is the last client software version that will support these handhelds. Please note that the Palm Treo 750 running Windows Mobile 6 is supported with Good Mobile Messaging 5.0.5.

There is no server upgrade necessary for this release. The Good Mobile Messaging 5.0.5 client is available for distribution by IT Administrators in the Good Management Console. The Good Mobile Messaging 5.0.5 client is supported with Good Messaging and Management server versions 5.0.3 and later. To download the latest server version, click here.

Good will continue to offer technical support for Good Mobile Messaging and Intranet to our paid support customers for version 5.0.4 on the Cingular 8525, MOTO Q (Windows Mobile 5), Palm Treo 700wx (Windows Mobile 5), and Palm Treo 750 (Windows Mobile 5) through May 22, 2009. The Cingular 8525 belongs to the HTC Hermes family of devices, and is also sold under the following names:

  • Dopod 838 Pro
  • Dopod CHT9000
  • HTC P4500
  • HTC Z
  • HTC TyTN
  • I-mate JASJAM
  • Qtek 9600
  • O2 XDA Trion
  • Orange SPV M3100
  • Rogers & HTC TyTN
  • SFR v1605
  • SoftBank X01HT
  • Swisscom XPA v1605
  • T-Mobile MDA Vario II
  • Vodafone VPA Compact III
  • Vodafone v1605

To help mitigate any transition issues, please start looking at new Palm OS and Windows Mobile handhelds supported by Good. The following table provides a recommendation for device upgrades:

End-of-Software
Update (ESU) Device		 Recommended Device Upgrade
Cingular 8525 AT&T Tilt / HTC 8925
(WM 6 or 6.1)
Palm Treo 700wx (WM 5) Sprint Palm Treo 800w (WM 6.1)
Verizon Treo 700wx (WM 6)1
Palm Treo 750 (WM 5) Palm Treo 750 (WM 6)2
MOTO Q (WM 5) MOTO Q 9h (WM 6.1)
Alltel MOTO Q 9c (WM 6 or 6.1)
AT&T MOTO Q Global (WM 6.1)
Sprint MOTO Q 9c (WM 6 or 6.1)
Verizon MOTO Q 9c (WM 6 or 6.1)
Verizon MOTO Q 9m (WM 5)

  1. Good users on the Verizon Treo 700wx running Windows Mobile 5 can upgrade their device to Windows Mobile 6 by visiting the Support section of the Palm website or by clicking here
  2. Good users on the AT&T Palm Treo 750 running Windows Mobile 5 can upgrade their device to Windows Mobile 6 by visiting the Support section of the Palm website or by clicking here.

The complete list of Good supported devices by carrier can be found under the "Supported Devices" tab on the left border of the Good Monitoring Portal at www.good.com/gmp.

Recycle Your Old Mobile Devices

If you are considering refreshing your device fleet, we encourage you to take advantage of device buy-back and recycling services from one or our partners like ReCellular. ReCellular will purchase your old devices, ensure that all data is removed from them, recycle broken devices in an eco-friendly manner and provide reporting by ESN. You can get more information on ReCellular and get an online quote for you old devices by going to http://securewirelesstradein.recellular.com/goodtech/.

As a current Good customer, the Good Mobile Messaging 5.0.5 documentation and release notes are available for you to download today at www.good.com/support/software-download. Good Mobile Messaging 5.0.5 client software is available for over-the-air distribution to your mobile users in the Good Management Console.

GOOD ONLINE PORTAL

 
 
QUICKSEARCH

GOOD PRESS FEED: